Please read before purchasing.

HOURS OF BUSINESS 

Monday / Wednesday / Friday
No weekends or holidays

CUSTOM DESIGNS
Due to the nature of custom designs, no refunds will be allowed once a custom design purchase has been made - this includes deposit or full payment. 

BEFORE purchasing a custom design, please be sure you either :

a) don't mind waiting for the current turn around time, whatever it may be or 

b) email me if you have a specific deadline you need a design by.

When you have purchased a custom design, I will be in touch within 48 hours of purchase to begin going over details. (see hours of business)

These designs take time, but it's much faster for both of us if we can communicate well via email. Be sure to check your email frequently while we are working together so we can finish your design sooner.

Be sure you have a clear vision of what you're looking for as that will help me design much better for you.

NOTE : Once the client has approved the final proof(s) & files are sent out, there will be a charge for any extra revisions. 

CUSTOM INITIALS / NAME clients: It's up to you to return my email with details on what you'd like to see designed - but if I haven't heard from you I will just design on my own & those will be your proofs. Please note when your design is set to begin because I will email you proofs to the email you paid with via PayPal (unless we agreed on another email) and it's up to you to get back with me about the proofs & proceeding. Please check your spam folder in addition to your inbox. I thank you kindly :)

CUSTOM LOGO DESIGN clients : You will fill out a brief questionnaire that will answer some questions to help me get started. I will ask you to begin a Pinterest board with inspiration specifically for this project.

PAYMENTS
Payments are accepted via PayPal. Your order will be processed as soon as payment clears (please note that paying via eCheck may cause a delay of up to 5 business days while your payment clears). 

Logo payments are made in 2 payments. Half is your deposit to begin and the other half is due before you receive your logo files.
Should you not love your design as you'd hoped, and although I will try my absolute hardest to make sure you're happy, you will not owe the remaining balance.

Rush orders are due in full when purchasing. Rush orders guarantee your concepts within 48 hours of purchase (still accounting for normal business hours).

If you have any questions or concerns - email me directly. I am always happy to help anyone who has a question about their purchase. That said - I cannot personally teach you how to use Photoshop, so it is your responsibility to be sure you understand the tools it takes to utilize these designs. 

EMAIL : simple sally by rachael at gmail dot com