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POLICIES

Please read this in its entirety before purchasing.

HOURS OF BUSINESS 
Monday / Wednesday / Friday 10am-8pm
No weekends or holidays 

REFUNDS
Due to the nature of custom designs, no refunds will be allowed once a custom design has begun - this includes deposit or full payment. 

CONSIDERATIONS
BEFORE purchasing a custom design, please be sure you either :
a) don't mind waiting for the current turn around time, whatever it may be or
b) email me if you have a specific deadline you need a design by.

PROCESS
When you have purchased a custom design, I will be in touch within 48 hours of purchase to begin going over details. 
(Example : You purchase on Friday at 10pm - expect a confirmation email on or before the following Wednesday.)

  • Having a clear vision of your requested design will help both customer & designer.
  • Check email frequently while we are working together to assure prompt design communications.
  • If time is needed to review a design, a courtesy email is appreciated.
  • If it has been over 60 days since your last communication, I will assume you have abandoned the project.
  • A restart fee of no less than $50 will be required after 60 days of no communication on the part of the customer.

NOTE : Once the client has approved the final proof(s) & files are sent out, there will be a charge for any extra revisions.

CUSTOM LOGO CLIENTS
You are required to:

  • Fill out the questionnaire & return it 2 weeks prior to scheduled start date (in the case of a RUSH order, questionnaire is due ASAP) 
  • begin a Pinterest board dedicated to this design project.

CUSTOM LOGO PAYMENTS
Custom logo payments are made in 2 payments. The first half is due to schedule your design & the second half is due before you receive logo files.
Should you not love your designs as you'd hoped, although I always try my absolute hardest to ensure that you do, you will not owe the remaining balance of the second half.

RUSH ORDERS
Rush orders are due in full when purchasing. Rush orders guarantee your concepts within 48 hours of purchase.
(Example : You order a rush on Friday at 3pm. You will receive the proofs no later than the following Wednesday since business hours are M/W/F weekly.)

If you have any questions or concerns - email me directly. I am always happy to help anyone who has a question about their purchase.